Refund policy
We have established three CANCELLATION policies to protect both the Owner and the Guest.
Holidaycuba allows Owners to choose one of these three standard options.
The arrival time is local.
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Cancellation terms |
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Flexible |
If the Tourist cancels 24 hours before arrival, he gets back the total costs of the stay, while getting back 50%, if he cancels after. Service charges are still withheld. |
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Moderate |
If the Tourist cancels the reservation five days before his / her arrival, the reimbursement of the costs of stay is total. If you cancel your reservation less than five days before your arrival, the first night is non-refundable, while for the next nights the refund is 50%. |
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Rigid |
If the Tourist cancels the reservation seven days before the arrival, the refund is of the |
In the event of any dispute, HolidayCuba must receive a complaint with at least 24 hours notice from check-in.
In the event that the Tourist arrives and anticipates the departure before the end of the reservation, the nights not spent in the accommodation will not be reimbursed.
If the Tourist Book a stay of several months and decides to anticipate the departure before the established deadline, he must notify HolidayCuba from 3 to 7 days before. Whatever the new date, the guest will give the owner the amount for 30 days after the cancellation date. If the booked stay is less than 30 days, the full amount must still be paid.
Should mediation between the two parties be necessary, HolidayCuba will mediate and have the last word on all disputes.
Refund policy
We have established three CANCELLATION policies to protect both the Owner and the Guest.
Holidaycuba allows Owners to choose one of these three standard options.
The arrival time is local.
|
Cancellation terms |
|
|
Flexible |
If the Tourist cancels 24 hours before arrival, he gets back the total costs of the stay, while getting back 50%, if he cancels after. Service charges are still withheld. |
|
Moderate |
If the Tourist cancels the reservation five days before his / her arrival, the reimbursement of the costs of stay is total. If you cancel your reservation less than five days before your arrival, the first night is non-refundable, while for the next nights the refund is 50%. |
|
Rigid |
If the Tourist cancels the reservation seven days before the arrival, the refund is of the |
In the event of any dispute, HolidayCuba must receive a complaint with at least 24 hours notice from check-in.
In the event that the Tourist arrives and anticipates the departure before the end of the reservation, the nights not spent in the accommodation will not be reimbursed.
If the Tourist Book a stay of several months and decides to anticipate the departure before the established deadline, he must notify HolidayCuba from 3 to 7 days before. Whatever the new date, the guest will give the owner the amount for 30 days after the cancellation date. If the booked stay is less than 30 days, the full amount must still be paid.
Should mediation between the two parties be necessary, HolidayCuba will mediate and have the last word on all disputes.